Ensuring that everyone can access our web site fully is a main priority for us. We have endeavoured to make sure the site is accessible to all and would welcome your comments on this matter by telephoning 01553 691081.

We have designed the web site taking into account the guidelines provide within the Disability Discrimination Act and have made the site W3C compliant. W3C is a web site validating service which aids web site creation in removing any errors, typos or incorrect uses of coding so there are no usability issues. All pages on this site have passed the W3C validation tests for XHTML and CSS.

We have...

  • avoided use of frames which text readers and special browsers find difficult to interpret
  • used a web safe font to make the text easy to read
  • used alternative text for all images to provide a useful description
  • used a clear colour scheme

Should you wish to change the way you view the web site, such as the text size or for colour of hyperlinks you will need to change your browser settings. For instructions please visit the W3C website by clicking here.

Privacy Policy

The purpose of this statement is to set out how we use personal information that we may obtain about you. By being a Club member and using The Maltings Q Club web site generally you agree to this use.

1. Use of Your Personal Information

1.1 When you use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

1.2 We may use information that you provide or that is obtained by us: To administer our web site services, for assessment and analysis (e.g. market, customer/patient and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have. We may keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods:

  • e-mail
  • telephone (including automated calls)
  • post
  • fax
  • or otherwise (including products and services of other companies and organisations) which we consider may be of interest to you.

If you want to be removed from our database for these purposes, use our unsubscribe form to the left and put in your name with the email address that you wish to be removed. Please note that it may take up to 28 days to action your request.

2. Disclosure of Your Information

2.1 We will not give information about you to anyone except for law enforcement agencies involved in fraud prevention and detection if we have a duty to do so or if the law allows us to do so companies who work in association with us who will provide other services for you. We will not do this without your express permission.

3. Cookies

3.1 Some web sites use technology called "cookies" to deliver customised visitor experiences. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow companies to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. This web site does not use cookies.

4. Security

4.1 We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

4.2 Your browser generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally.

5. General

5.1 You have the right to find out the personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. Please write to us at:

  • Data Controller
  • The Maltings Q Club
  • Page Stair Lane,
  • King’s Lynn,
  • Norfolk,
  • PE30 1NQ

5.2 If you are concerned that any of the information we hold on you is incorrect or you have a general enquiry in connection with our Privacy policy, please contact us.

5.3 Please be aware that our web site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.

The Maltings Q Club Ltd. Registered in England & Wales No.02147689, Registered address: 24-26 King Street, King's Lynn, Norfolk PE30 1HJ.

Club Rules

In order to ensure that The Maltings Q Club remains a safe, friendly and regulated environment, all members must be aware of and abide by the following rules. Failure to adhere to these rules may lead to suspension of membership.


1. Members of any age are welcome at the Maltings Q Club.

2. We expect our members to be courteous and respectful towards our staff and other members at all times.

3. The Maltings Q Club accepts no responsibility for any loss or injury to members or to their property sustained on the premises.

4. The Maltings Q Club operates with a smart casual dress code.

5. Members who are intoxicated on arrival will not be permitted entry. Members found to be acting in an unacceptable manner will refused further alcoholic drinks.

6. Drug use will not be tolerated under any circumstances. Anyone found to be under the influence of drugs will be suspended. Anyone found to be taking drugs or in the possession of drugs will be barred and reported to the Police.

7. All equipment within the Club remains the property of The Maltings Q Club. Members are expected to treat all of the club's property with care.


Members wishing to submit a complaint must do so either verbally or in writing to the Manager. Members subject to a complaint by another member, or a member of staff may have their membership suspended or revoked by the Management. All management decisions are final.

The Maltings Q Club reserves the right to dismiss the complaint, or to warn, suspend or expel members. Such decisions are made in the strictest confidence and no reason will be given for any decision. The Maltings Q Club will inform an expelled member in writing.

The Maltings Q Club reserves the right to update and amend these rules at any time.

The use of members data will be in accordance with the Data Protection Act 1998.

Members are not permitted to ask any employee to knowingly breach these guidelines.